Support
Setting it up, and what to do when something is not showing.
Most of setup is two questions in a wizard. The one part that is not obvious — making sure the picker is in your checkout — is step 3, and it is the thing to check first if the picker is not appearing.
Setup
Five steps, in this order
Order matters. Two of these fail silently if they are done out of sequence, which is why they are numbered rather than listed.
1. Install Wix CMS on your site first
Installing Bakehouse Collect does not install it, and without it every one of the app's data calls fails. If your dashboard already has CMS in the sidebar you have it. If not, add it from the Wix App Market before going any further.
2. Install Bakehouse Collect
Approve the consent prompt when it appears. The collections the app needs create themselves at this point. If you decline the prompt, or the data permission is missing, nothing is created — and the app's dashboard will tell you so rather than failing quietly.
3. Check the checkout picker is there
Look before you press anything. Open your checkout — Preview in the editor works — and choose collection. If the collection time picker appears under the delivery options, it is placed: leave it. If it does not, open Kitchen Settings → Widgets, choose a position and press Place picker.
Check first because Wix lets an app add a plugin to a page but never take one off. Press Place picker on a checkout that already has one and you have two. If that happens — or if the picker placed itself somewhere you would rather it was not, such as above the customer's details — Kitchen Settings → Widgets → Which one to show picks the one to keep, and the others draw nothing.
The position menu is offered best-first. Take the first one that works. Under the Collection option is the best place for it, and the only one that can stop an order going through without a time, but not every checkout layout offers it — if you get an error naming a missing slot, that is why, and it is not a fault with your site. Above the order summary has worked on every layout we have tried.
Every piece, and how it gets onto the page. The same rule applies to all of them: look at the page first, and press a button only for what is missing.
| Piece | Where to press | What it does |
|---|---|---|
| Collection picker | Kitchen Settings → Widgets → choose a position → Place picker | The date and time picker in checkout |
| Discount line | Kitchen Settings → Discounts → Add to product page | “Save more: 4 for £10” on a product |
| Cart message | Kitchen Settings → Discounts → Add to cart | “Add 2 more for 6 for £14” |
| Change your time | Kitchen Settings → Widgets → Place on confirmation page | Lets a customer move their own collection, from the order confirmation page |
| Where To Find Us, and the next appearance banner | Drag onto a page in the Wix editor — Wix does not let an app place these | Your markets and pop-ups, on a page you choose |
4. Publish your site
Nothing you placed in step 3 reaches a live page until you do. If the picker shows in the Editor and not on the real checkout, this is almost always the reason.
5. Configure
- Collection hours, slot length, and how far ahead customers can book.
- Notice and deadlines by category, for anything needing lead time, a weekly order deadline, or a limit per week.
- Optionally cart suggestions and the discount message styling.
Tell it which delivery options mean collection. In Settings, list the codes of the delivery options you use for collection. Until you do, the server-side check that refuses an order with no collection time enforces nothing.
It works this way because Wix hands that check no pickup flag — the request names only the delivery option's code and title. Guessing from the name would break the moment a shop renamed its option, and wrongly blocking a delivery order is far worse than missing a slotless collection one. So it waits to be told.
Then place one real collection order yourself and check it end to end: the slot appears on the order, and the dashboard's Upcoming list shows it.
Getting the rules right
Categories, not tags
Every rule in Bakehouse Collect — lead times, deadlines, weekly caps, quantity offers — is keyed on a Wix category.
Tags will not work, and this is worth understanding rather than working around: Wix Stores creates every product tag as private, and no app can read a private tag. A tag-scoped rule therefore matches nothing, and nothing anywhere reports a problem — the page simply shows nothing. The app's dashboard lists categories first and marks any tag “will not match” for exactly this reason.
A category costs nothing extra: put the products in one, and adding a product to the range later is a drag rather than a rule edit. The category can be hidden from your site — it keeps its members either way — so grouping products for lead times does not force a menu onto your storefront that only exists for pricing.
Lead times and deadlines are different things
A lead time is rolling: seven days from whenever the order is placed. A deadline is a fixed moment each week that an order either makes or misses. At 8pm on Thursday, a Thursday 9pm cut-off still offers tomorrow; two days' notice does not.
They compose, and a basket is collected in one go — so its window is the intersection of what everything in it allows. A cake needing a week alongside a brownie sellable for only seven days leaves exactly one usable day. That is the honest answer to “when can I collect this basket?”, not a fault.
Troubleshooting
When something is not showing.
The picker is not on my checkout
In order of how often it turns out to be each one:
- The picker was never placed — see step 3 above.
- It was placed but the site was not published afterwards.
- The customer has not chosen a collection option. The picker only appears once the order is set to be collected, which is deliberate.
“Slot not found” when placing the picker
This reads as the app being missing, and it usually is not. Your checkout layout provides some positions and not others, and the menu lists every position across every layout. Choose the next one down. Above the order summary is the reliable fallback.
An order got through with no collection time
Almost always the delivery-option codes have not been set — see step 5 above. Without them the server-side check cannot tell a collection order from a delivery one, so it deliberately allows everything rather than risk blocking a delivery.
The picker itself also disables Continue in the browser, but that is a browser-side guard: it does nothing if the plugin failed to load, or was never placed on the checkout page.
A rule I set is not doing anything
Check it is scoped to a category rather than a tag. This is the single most common cause, and it is silent — see Categories, not tags above.
Customers are seeing no dates at all
Usually a basket whose notice period exceeds its own booking window — a product needing more notice than it can be booked ahead for leaves no usable day. The app detects this case and reports it as a configuration problem rather than showing an empty calendar. Check the lead-time rules for the categories in that basket.
A week that should be open is full
Weekly capacity counts placed orders only, Monday to Sunday, and one booking counts once however many of the capped items it holds. Baskets abandoned part-way through checkout hold a booking row but are not counted. If a week reads as full and should not, check the max per week cap on the categories involved.
I need to uninstall the app
Worth knowing before you install. Once the app's plugins are placed on a site, Wix will not allow the app to be uninstalled, and there is no route exposed to apps that can undo it. Your site is unaffected and keeps working normally — the app simply stays on it.
If the app must come off, contact Wix Support — they have a route that is not available to us.
Still stuck
Ask a person.
Telling us your shop's web address saves a round trip — nearly every question about this app is answerable only by looking at how a particular shop is set up.